These Terms of Service (“Terms”) are between TelaLex Legal Technologies LLC, a New York limited liability company (“TelaLex,” “we,” or “us”), and the organization accepting an order or using the Service (“Customer” or “you”).
1. Service
TelaLex provides an AI-assisted voice-intake platform. Depending on the ordered features and configuration, the Service may answer inbound calls, play customer-provided opening language, conduct a customer-designed questionnaire, apply customer-defined qualification rules, retrieve from approved knowledge, create intake records, and transfer or escalate calls.
Features labeled preview, beta, planned, or coming soon are not part of a paid commitment unless an Order expressly says otherwise. Persistent call recording is not part of the current private preview.
2. Not a law firm or legal advice
TelaLex is a technology company, not a law firm. The Service does not provide legal advice, assess the legal merit of a claim, or create an attorney-client relationship between TelaLex and any customer or caller. Qualification labels reflect configured rules and available input, not a legal determination.
The customer is responsible for professional judgment, reviewing output, accepting or declining matters, conflicts checks, engagement terms, filing deadlines, and applicable professional rules.
3. Accounts and authorization
The customer will provide accurate information, designate authorized administrators, protect credentials, and report suspected compromise. The customer is responsible for its users, configurations, connected phone numbers, knowledge documents, GitHub repositories, and account actions. A customer may not grant access to another customer’s environment or obtain information it is not authorized to process.
4. Customer configuration and callers
The customer controls questions, rules, scripts, disclosures, transfer destinations, knowledge content, and decisions based on output. The customer represents it has the rights and lawful basis needed for TelaLex to process customer content and caller information under its instructions.
- Tell callers they are interacting with an automated system where required.
- Configure legally sufficient opening and consent language.
- Decide when a person must take over.
- Monitor and correct configuration and output.
- Respond to caller privacy requests.
- Use the Service only for lawful intake and business purposes.
Noninterruptible playback can help a required segment finish; it does not make the segment legally sufficient or determine whether a caller consented.
5. AI and voice limitations
Speech and AI systems may mishear, omit, infer, repeat, or generate inaccurate information. Connectivity, background noise, provider outages, accents, and caller behavior can affect performance. Transcripts and summaries are not certified or verbatim records. Customers must independently review output and maintain a human escalation path.
TelaLex does not guarantee a call will be answered, transferred, converted, signed, or qualify correctly, or that the Service will be uninterrupted.
6. Call recording
The current private preview processes live audio for transcription and voice responses but does not offer persistent tenant call recording. If TelaLex later offers recording, it will require separate product controls and updated terms and notices.
The customer will remain responsible for identifying applicable jurisdictions, obtaining required consent, configuring approved disclosures, and managing access, retention, export, legal holds, and deletion. TelaLex does not advise whether recording is lawful or a script is sufficient.
7. Customer Content and data
As between the parties, the customer retains rights in its questionnaires, rules, scripts, knowledge documents, configuration, and caller or intake records (“Customer Content”). The customer grants TelaLex a limited right to host, transmit, transform, and process Customer Content to provide, secure, support, and comply with law concerning the Service.
TelaLex does not acquire ownership of Customer Content and will not use Customer Content, caller transcripts, or intake answers to train a publicly available TelaLex model. Export, return, retention, and deletion of Customer Content are handled as described in the applicable agreement and our Privacy Policy.
8. GitHub and knowledge connections
GitHub connection is optional. The customer authorizes TelaLex to access only the installations, repositories, paths, and permissions it approves. The customer is responsible for repository access, collaborators, secrets, commit history, and ensuring synchronized material may lawfully be used. Knowledge retrieval can return incomplete or irrelevant material; source documents and caller-facing behavior require review.
9. Acceptable use
The customer will not use the Service unlawfully, deceptively, to harass or discriminate; collect information it has no right to collect; use it for emergency dispatch; attempt unauthorized access or bypass isolation; introduce malware or place secrets in knowledge content; reverse engineer except where law cannot prohibit it; or resell the Service unless an Order permits it.
TelaLex may suspend access reasonably necessary to address a security threat, unlawful use, nonpayment, or material breach.
10. Fees, renewal, and cancellation
Paid features are billed according to the applicable Order or the plan selected at checkout. A subscription has two components: a recurring platform fee, billed in advance, and usage-based charges for voice minutes, billed in arrears based on the call time metered by the Service. Rounding of billable minutes is described at checkout. Unless stated otherwise, fees are non-refundable except as required by law, and recurring subscriptions renew automatically until cancelled. The customer authorizes TelaLex and its payment processor to charge the customer's payment method. Pricing may change on a going-forward basis with reasonable notice. The customer is responsible for applicable taxes. Non-payment may result in suspension of the Service, including the ability to answer calls.
11. Third-party services
The Service relies on third-party telephony, speech, AI, hosting, billing, and optional integration providers. Their availability can affect the Service. Optional connected services may also be governed by the customer’s agreement with that provider.
12. Confidentiality and security
Each party will protect the other’s nonpublic confidential information using reasonable care and use it only for the relationship, subject to customary exceptions. TelaLex will maintain documented safeguards appropriate to the Service as specified in the applicable agreement. No system is perfectly secure, and customers must configure their users, repositories, transfer destinations, and content responsibly.
13. Intellectual property and feedback
TelaLex and its licensors own the Service, software, documentation, marks, and related technology. Subject to these Terms and payment, TelaLex grants the customer a limited, nonexclusive, nontransferable right to use the Service during the subscription. TelaLex may use feedback without identifying the customer or disclosing Customer Content.
14. Term and termination
These Terms continue while the customer uses the Service or an Order is active. The customer may stop using the Service at any time, and either party may terminate as described in the applicable Order. TelaLex may suspend or terminate access for violation of these Terms. Upon termination, the customer's right to use the Service ends, and export and deletion of Customer Content are handled as described in the applicable agreement. Sections that by their nature should survive — including those addressing AI limitations, Customer Content, confidentiality, disclaimers, limitation of liability, indemnification, and governing law — survive termination.
15. Disclaimers
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE AND OUTPUT ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TELALEX DISCLAIMS IMPLIED WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND WARRANTIES ARISING FROM COURSE OF DEALING. TELALEX DOES NOT WARRANT THAT OUTPUT IS ACCURATE OR THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE.
16. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, TELALEX WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, DATA, OR GOODWILL, ARISING FROM OR RELATED TO USE OF THE SERVICE. TELALEX'S TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING FROM OR RELATED TO THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT THE CUSTOMER PAID TO TELALEX IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100). Some jurisdictions do not allow certain limitations, so parts of this section may not apply.
17. Indemnification
The customer agrees to defend, indemnify, and hold harmless TelaLex from claims, damages, and expenses (including reasonable attorneys' fees) arising from Customer Content; unlawful configuration or use of the Service; the customer's recording, consent, or disclosure practices; the customer's professional obligations; infringement caused by customer-provided material; or violation of these Terms or applicable law.
18. Governing law and disputes
These Terms are governed by the laws of the State of New York, without regard to conflict-of-law rules. Any dispute arising from or relating to these Terms or the Service will be resolved in the state or federal courts located in Oneida County, New York, and each party consents to their jurisdiction and venue.
19. Changes and general terms
These Terms, together with the applicable Order and the policies referenced here, are the entire agreement between the parties regarding the Service. If any provision is found unenforceable, the rest remains in effect, and a failure to enforce a provision is not a waiver. Neither party is liable for delays caused by events beyond its reasonable control. The customer may not assign these Terms without TelaLex's consent, except to a successor in a merger or sale of substantially all assets. TelaLex may update these Terms from time to time; material changes will receive notice as required by law and contract, and continued use of the Service after changes take effect constitutes acceptance. These Terms may be accepted electronically.
20. Text messaging (SMS)
With consent, TelaLex — or a customer using the Service — may send text messages to a phone number a person provides: for example, a secure link to start, continue, or review a consultation, or status updates about an intake or documents. Consent to receive text messages is never a condition of purchasing any goods or services. Message frequency varies, and message and data rates may apply. Reply STOP at any time to opt out (one final message confirming the opt-out may be sent) and HELP for help. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes; text-messaging originator opt-in data and consent are not shared with any third parties, except with service providers acting on our behalf strictly as necessary to deliver messages. How this information is handled is described in our Privacy Policy.
21. Contact
TelaLex Legal Technologies LLC
dennis@telalex.com
TELALEX LEGAL TECHNOLOGIES LLC, 9591 Roberts Rd, Sauquoit, NY 13456
© 2026 TelaLex Legal Technologies LLC.